Privacy Policy

1. Who We Are

Famora is a family communication and education programme provider based in Phuket, Thailand. Our registered address is 88 Thanon Ratsada, Talat Yai, Phuket 83000, Thailand.

For data enquiries, contact us at [email protected].

2. What Personal Data We Collect

We collect only what is necessary to handle enquiries and manage enrolment. This typically includes:

• Name — to address communications to you correctly
• Email address — to respond to enquiries and confirm enrolment
• Phone number (optional) — if provided, used for scheduling coordination
• Message content (optional) — the text you include in our contact form

We do not collect any sensitive personal data (health, financial, or family situation details) through our website. Our group sessions are structured so that no personal family details are required from participants.

3. How We Collect Data

We collect data in two ways:

• Directly from you — via the contact form on our website when you choose to submit an enquiry
• Automatically — standard analytics data about website visits (page views, browser type, general location) via cookies, where you have given consent

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following grounds:

• Consent — for marketing communications and non-essential cookies
• Legitimate interest — to respond to your enquiry and keep our website functioning
• Contract performance — to manage programme enrolment once you have booked

5. How We Use Your Data

• Responding to your enquiry, typically within one working day
• Confirming and coordinating programme enrolment
• Sending session reminders and any updates to scheduled sessions
• Improving our website and services through anonymised analytics

We do not use your data for automated decision-making or profiling.

6. Data Sharing

We do not sell your personal data. We may share it only in these limited circumstances:

• With our email and calendar service providers, who process data on our behalf under data processing agreements
• Where required by Thai law or a competent authority

7. Data Retention

We keep enquiry data for up to twelve months from the date of last contact. Enrolment records are held for three years from the date of the last session attended, to allow for any follow-up questions or re-enrolment. You may ask us to delete your data at any time (see Section 9).

8. Data Security

We take reasonable steps to protect personal data against unauthorised access, alteration, or loss. These include:

• Secure, password-protected access to any systems holding personal data
• HTTPS encryption on our website
• Limiting data access to team members who need it for their role

No system is completely secure. If we become aware of a breach affecting your data, we will notify you promptly.

9. Your Rights

Under Thailand's PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data, subject to any legal retention requirements
• Portability — receive your data in a common format
• Object — object to processing based on legitimate interest
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within thirty days.

10. Cookies

Our website uses cookies. For a full explanation of which cookies we use and how to manage your preferences, see our Cookie Policy.

11. Children

Our website is directed at adults (18+). We do not knowingly collect personal data from people under 18 through the website. If a household includes minors, data is submitted and managed by the responsible adult.

12. Third-Party Links

Our website may contain links to external resources. Famora is not responsible for the privacy practices of third-party sites. We recommend reading the privacy notice of any external site you visit.

13. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our site after a change constitutes acceptance of the updated policy.

14. Contact for Data Enquiries